We strive to provide our customers with high-quality perfumes and an exceptional shopping experience. Please read our return and refund policy carefully before making a purchase.
No Returns & No Refunds
Due to the nature of our products, all perfume sales are final. Perfumes fall under the non-returnable category for hygiene and safety reasons. Therefore, we do not accept returns or offer refunds once an order has been placed and delivered.
Damaged or Incorrect Orders
While we do not accept returns, we ensure that all orders are carefully packed before shipping. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery at info@auradluxe.com with the following details:
Order number
Clear photos of the damaged or incorrect product
Unboxing video as proof (if available)
After reviewing your claim, we will determine if a replacement can be issued. Replacements are subject to stock availability and are provided at our sole discretion. Replacement of the product will be done in 7-10 working days.
Cancellations
Orders once placed cannot be canceled as they are processed immediately to ensure prompt delivery.
Contact Us
For any queries or concerns regarding your order, please reach out to us at: 📍 Aura D’Luxe 480/10, Geeta Bhawan Mandir Rd, New Colony, Sector 7, Gurugram, Haryana 122001 📧 Email:info@auradluxe.com
By purchasing from Aura D’Luxe Perfumes Online Store, you acknowledge and agree to this No Return & No Refund Policy.
Thank you for your understanding and support!
Shipping Policy
All Orders will be delivered within 4-5 Working days.
